01
Introduction
Welcome to She Boutique. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting the website, browsing products, or placing an order, you agree to be legally bound by these Terms. This agreement applies to all users, including customers, visitors, and anyone interacting with the platform in any capacity.
She Boutique aims to provide a seamless and trustworthy shopping experience. However, your use of the website is conditional upon compliance with these Terms. If you do not agree with any part of these Terms, you must discontinue use of the website immediately.
To ensure clarity and transparency:
- Binding Agreement: These Terms form a legally binding contract between you and She Boutique.
- Scope of Application: Applicable to all users ,including buyers, browsers, and service users
- Acceptance of Terms: Continued use of the website constitutes acceptance of these Terms.
- Right to Refuse Service: We reserve the right to deny access or service to any user at our discretion
- Impersonating any person or entity or misrepresenting your affiliation with any person or entity
- Updates & Modifications: Terms may be updated periodically without prior notice.
02
Business Overview
She Boutique is an online fashion and clothing platform specializing in modest wear and accessories. Our product range includes abayas, hijabs, niqabs, and complementary fashion items designed to meet everyday and occasion-based needs.
We operate as a boutique-style business, meaning certain products may be limited in quantity or customized based on customer requirements. As such, availability and delivery timelines may vary.
Key operational points:
- Nature of Business: Online retail of fashion and modest wear products.
- Product Scope: Includes ready-made and customized clothing items.
- Availability: Products are subject to stock and operational conditions.
- Business Discretion: We reserve the right to modify, discontinue, or replace products at any time.
- Service Limitation: Services are provided on an “as available” basis without guarantees of uninterrupted availability.
03
Eligibility of Users
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable laws. If you are under the age of 18, you may only use this website under the supervision of a parent or legal guardian.
She Boutique does not knowingly collect or engage in transactions with minors without proper authorization. Any misuse of the platform by underage users will be the responsibility of the supervising adult.
The following conditions apply:
- Minimum Age Requirement: Users must be at least 18 years old or supervised by a guardian.
- Legal Capacity: Users must be legally competent to enter into contracts.
- Responsibility of Guardians: Guardians are liable for actions of minors using the platform.
- Right to Restrict Access: We reserve the right to refuse service to users who do not meet eligibility criteria.
- False Information: Providing false age or identity details may lead to account termination.
04
User Information & Accountability
Customers are required to provide accurate, complete, and up-to-date information when placing orders or interacting with the website. This includes personal details such as name, delivery address, phone number, and email.
Failure to provide correct information may result in delays, failed deliveries, or cancellation of orders without refund. She Boutique shall not be responsible for any issues arising due to incorrect or misleading information provided by the user.
Key responsibilities include:
- Accuracy of Information: Users must ensure all details are correct at the time of order.
- Contact Availability: Customers must remain reachable via the provided contact details.
- Update Responsibility: Users must update any changes in address or contact information.
- Consequences of Errors: Incorrect details may lead to order failure without liability on the Company.
- Account Misuse: Users are responsible for maintaining the confidentiality of their account usage.
In the event of a pricing error, we will contact you before processing your order. You will have the option to proceed at the correct price or cancel the order for a full refund.
05
Products & Pricing Policy
She Boutique offers a variety of fashion products designed with attention to detail and quality. While we strive to present all items accurately, certain variations in colour, texture, or finish may occur due to lighting, photography, and display differences.
Prices are listed in Indian Rupees (INR) and may vary depending on product type, customization, and availability. The final price applicable will be the one displayed at checkout.
Important terms include:
- Product Representation: Images are for illustrative purposes and may slightly differ from actual products.
- Pricing Flexibility: Prices are subject to change without prior notice.
- Final Pricing: The price at checkout is final and binding for that order.
- Errors & Corrections: Pricing or description errors may result in order cancellation or correction.
- No Price Matching: We do not guarantee price matching with other platforms or sellers.
Bulk Orders & Wholesale Prices
She Boutique may accept bulk or wholesale orders from customers, subject to product availability, operational capacity, and prior confirmation. Bulk orders are treated as special transactions and may be subject to different processing timelines, pricing structures, and conditions compared to regular retail orders.
To ensure clarity and proper handling, the following terms apply:
- Prior Confirmation Required: Bulk orders must be confirmed in advance through direct communication with She Boutique.
- Availability & Approval: Acceptance of bulk orders is at the sole discretion of the Company based on stock and production capacity.
- Advance Payment: Full payment may be required upfront before processing any bulk order.
- Processing Time: Bulk orders may require additional time for preparation, packaging, and dispatch.
- No Cancellation / No Refund: Bulk orders are strictly non-cancellable and non-refundable once confirmed and processed.
- Customization Option: Certain bulk orders may allow customization based on mutual agreement.
- Pricing Flexibility: Special pricing or discounts may be offered for bulk purchases at the Company’s discretion.
- Logistics Handling: Shipping timelines and delivery conditions may vary depending on order size and location.
- Quality Consistency: While efforts are made to maintain uniform quality, minor variations may occur in bulk production.
- Commercial Use Restriction: Bulk purchases do not grant rights to resell under She Boutique branding without permission.
06
Returns , Refunds & Cancellation Policy
At She Boutique, all transactions are considered final and non-reversible. By placing an order, the customer agrees that no cancellations, returns, or refunds will be permitted, except where legally required.
Due to the nature of clothing and hygiene-sensitive products, items cannot be accepted once processed or delivered.
Key conditions:
- No Cancellation: Orders cannot be cancelled after payment confirmation.
- No Refunds: Payments made are final and non-refundable.
- No Returns: Products cannot be returned once shipped or delivered.
- Customer Responsibility: Customers must verify all product details before purchase.
- Exceptional Cases: Any resolution is at the sole discretion of She Boutique without obligation.
07
Delivery Responsibility
Customers must provide accurate delivery details and ensure availability at the time of delivery. She Boutique is not responsible for failed deliveries due to incorrect information or customer unavailability.
Delivery-related terms:
- Correct Address Requirement: Incomplete or incorrect addresses may result in failed delivery.
- Availability at Delivery: Customer must be present to receive the order.
- Failed Attempts: Orders may be cancelled after repeated failed delivery attempts.
- Additional Charges: Re-delivery may incur extra charges.
- Delivery Confirmation: Courier confirmation is treated as proof of delivery.
08
Fraud Prevention & Security
We take strict measures to ensure safe transactions and prevent fraud. All orders are subject to verification and monitoring.
Security practices include:
- Fraud Detection Systems: Monitoring of suspicious activities.
- Verification Rights: We may request additional identity proof.
- Order Cancellation: Suspicious transactions may be cancelled.
- Account Blocking: Fraudulent users may be permanently restricted.
- Legal Action: Misuse may lead to legal consequences.
09
Intellectual Property Rights
All content displayed on the She Boutique website, including but not limited to product images, designs, logos, text, graphics, layouts, and branding elements, is the exclusive property of She Boutique and is protected under applicable intellectual property laws.
Users are granted limited access solely for personal, non-commercial use. Any unauthorized use of the website content may result in legal consequences.
The following conditions apply:
- Ownership Rights: All materials remain the sole property of She Boutique at all times.
- Restricted Use: Users may not copy, reproduce, distribute, or modify any content without prior written consent.
- Commercial Prohibition: Content cannot be used for resale, marketing, or business purposes.
- Brand Protection: Misuse of logos, brand names, or designs will be treated as infringement.
- Legal Enforcement: Violations may result in civil or criminal legal action.
10
Limitation of Liability
She Boutique shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of the website or purchase of products.
While we strive to provide reliable services, certain risks remain beyond our control.
Key limitations include:
- Third-Party Delays: We are not responsible for delivery delays caused by courier partners.
- Payment Issues: Failures due to banks or payment gateways are outside our control.
- Product Usage: Misuse or improper handling of products by customers is not our responsibility.
- Technical Issues: Website downtime, bugs, or interruptions shall not result in liability.
- Liability Cap: Maximum liability is limited to the amount paid for the product.
11
Termination of Access
She Boutique reserves the right to suspend, restrict, or terminate access to the website or services at any time without prior notice if a user violates these Terms or engages in inappropriate behaviour.
Termination may occur under the following conditions:
- Policy Violations: Breach of any Terms & Conditions.
- Fraudulent Activity: Suspicious or illegal transactions.
- Abusive Conduct: Harassment, threats, or misuse of services.
- Unauthorized Use: Attempting to exploit or damage the platform.
- Immediate Enforcement: Termination may occur without warning and without liability.
12
Changes to Terms
She Boutique reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
Customers are encouraged to review the Terms periodically.
Key points include:
- User Responsibility: It is the user’s responsibility to stay informed of updates.
- Binding Nature: Continued use of the website implies acceptance of revised Terms.
- Immediate Effect: Changes become effective once published on the website.
13
Payment Terms
All payments must be made in full at the time of placing an order. Orders will not be processed until payment is successfully received.
Payment-related conditions:
- Accepted Methods: UPI, debit cards, and RuPay cards.
- No COD: Cash on Delivery is not available under any circumstances.
- Payment Confirmation: Orders are processed only after successful transaction.
- Transaction Failure: Failed payments will not result in order confirmation.
- User Responsibility: Customers must ensure sufficient balance and correct details.
14
Shipping Policy
She Boutique provides shipping services across India through trusted third-party logistics providers. While we aim to ensure timely and secure delivery, shipping operations are subject to external factors and service availability.
Detailed shipping terms:
- Nationwide Delivery: Orders are shipped across India, subject to courier serviceability in specific regions.
- Processing Timeline: Orders are processed only after successful payment confirmation and may take 1–3 business days before dispatch.
- Shipping Charges: Applicable shipping charges, if any, will be clearly displayed at checkout and are non-refundable.
- Packaging Standards: Products are packed securely to prevent damage during transit; however, minor packaging wear due to transit does not qualify as damage.
- Courier Dependency: Delivery is handled by third-party courier partners, and their policies may apply.
- Address Limitations: Orders may not be deliverable to certain remote or restricted locations.
- Bulk Orders: Large or bulk orders may require additional processing and shipping time.
15
Delivery Timelines
Delivery timelines provided by She Boutique are estimates and are not guaranteed. Customers acknowledge that delays may occur due to logistical or external factors.
Additional delivery conditions:
- Estimated Duration: Standard delivery timelines typically range between 3–10 business days depending on location.
- External Delays: Weather conditions, strikes, public holidays, or unforeseen disruptions may affect delivery schedules.
- No Compensation: Delivery delays shall not entitle customers to refunds, cancellations, or compensation.
- Tracking Availability: Tracking details may be provided where applicable but are subject to courier systems.
- Multiple Shipments: Orders containing multiple items may be delivered separately.
- Customer Cooperation: Prompt communication with courier agents is necessary for successful delivery.
16
Customized Product Policy
Customized products are created based on specific customer inputs and are therefore strictly non-returnable and non-refundable.
Additional conditions:
- Order Finality: Once customization begins, no changes can be made.
- Customer Responsibility: All measurements, specifications, and customization details must be accurate.
- Production Variation: Minor variations in design or finish may occur due to the nature of customization.
- No Exchange: Customized items are not eligible for exchange under any circumstances.
- Approval Requirement: Customers may be required to confirm details before production begins.
17
User Conduct
Users are required to interact with the platform in a lawful and respectful manner.
Strict prohibitions include:
- Illegal Activities: Engaging in any activity that violates applicable laws.
- Abuse or Harassment: Misuse of customer support or abusive communication.
- Data Misuse: Attempting to access or misuse platform data.
- Platform Interference: Introducing viruses, malware, or attempting unauthorized access.
- False Orders: Placing fraudulent or misleading orders.
Violations may lead to immediate suspension and legal action.
18
Third-Party Services
She Boutique relies on third-party service providers for payment processing, logistics, and communication services.
Additional clarifications:
- Independent Entities: Third-party providers operate independently and have their own policies.
- No Direct Control: We do not control their performance or service quality.
- Liability Limitation: We are not liable for delays, failures, or errors caused by third parties.
- User Responsibility: Customers must comply with third-party terms where applicable.
19
Communication Policy
By using our website, customers consent to receive communications related to their orders and services.
Includes:
- Transactional Messages: Order confirmations, dispatch updates, and delivery notifications.
- Customer Support: Responses to inquiries and issue resolution.
- Promotional Content: Offers and updates, subject to user preference.
- Contact Accuracy: Customers must ensure their contact details are active and accessible.
- Non-Delivery of Messages: We are not responsible for failed communication due to incorrect details.
19
Privacy & Data Use
She Boutique is committed to protecting customer data and ensuring responsible data usage.
Key principles:
- Limited Collection: Only necessary information is collected.
- Secure Storage: Reasonable safeguards are implemented to protect data.
- No Unauthorized Sharing: Data is not sold or shared without consent, except where required by law.
- User Consent: Continued use implies agreement with data practices.
- Third-Party Sharing: Limited sharing may occur with logistics or payment providers.
19
Entire Agreement
These Terms & Conditions constitute the complete and exclusive agreement between the user and She Boutique regarding the use of the website, purchase of products, and related services. This agreement supersedes all prior or contemporaneous communications, understandings, or agreements, whether written or oral.
Additional points:
- Superseding Effect: All previous agreements, discussions, or representations are replaced by these Terms.
- No Reliance: Users acknowledge that they have not relied on any statement outside of these Terms.
- Binding Nature: This agreement is legally binding upon acceptance by the user.
- Consistency: In case of conflict between policies, these Terms shall prevail unless stated otherwise.
- Policy Integration: Related policies (Privacy Policy, Shipping Policy, etc.) form part of this agreement.
22
Assignment
Users may not assign, transfer, delegate, or otherwise dispose of their rights or obligations under these Terms without prior written consent from She Boutique. Any unauthorized assignment shall be deemed null and void.
On the other hand, She Boutique reserves full rights to assign or transfer its obligations as part of business operations.
Key provisions include:
- Restriction on Users: Users cannot transfer their rights to any third party.
- Company Rights: She Boutique may assign rights to affiliates, partners, or in case of business restructuring.
- Binding on Successors: These Terms shall bind and benefit permitted successors and assigns.
- No Unauthorized Transfers: Any attempt to assign without consent shall have no legal effect.
- Operational Flexibility: Company retains flexibility for mergers, acquisitions, or restructuring.
